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ABOUT SYSTEM SUPPORT GROUP

About Us

What is System Support Group?

As a group of experts specializing in IT (information technology), we provide one-stop services from planning to development, operation, and maintenance of information systems for our client companies.

Overview of Main Services

Overview of Main Services

IT Industry Chart

System Support Group is positioned primarily in the Information Processing Services category of the information technology industry.As an independent system development company not belonging to any other corporate group, we are free to select and use a variety of software and hardware to provide our clients with optimal solutions.

  • Software Industry

    Provides services such as design, development and maintenance of general-purpose software that performs various processes on computers

    Examples: Microsoft, Oracle, Adobe, Trend Micro
  • Information Processing Services Industry

    Provide design, development, maintenance, and other services for information systems required by enterprises.

    • 【User-type】

      NTT Data, SCSK, NRI

    • 【Manufacturer-affiliated】

      Fujitsu, NEC, Hitachi, Ltd.

    • 【Independent】

      Otsuka Corporation, TIS,System Support

    • 【Foreign-owned】

      IBM, Accenture

  • Hardware Industry

    Development, manufacturing, and sales of IT devices (PCs, smartphones, servers)

    Examples: Apple, Dell, Fujitsu, SONY, Panasonic
  • Cloud Services Industry

    Provide services that allow large numbers of servers and other equipment and software to be used over a network.

    Examples: Amazon, Microsoft, Google, Fujitsu, Softbank, NTT Group
  • Internet/Web Industry

    Provides a variety of Internet-based communication services, including websites, social media, search engines, engines, online advertising, and e-commerce, mainly for individuals

    Examples: Amazon, Yahoo, Rakuten, LINE, CyberAgent

System Support Group by the Numbers

  • Net Sales

    Net Sales

    (Fiscal year ending June 30, 2024, consolidated)

    220.2 billion yen

    +14.3% year-on-year

  • Operating profit

    Operating profit

    (Fiscal year ending June 30, 2024, consolidated)

    16.7 billion yen

    +14.7% year-on-year

  • Operating profit ratio

    Operating profit ratio

    (Fiscal year ending June 30, 2024, consolidated)

    7.6

    0 points year-on-year

  • ROE

    ROE

    (Fiscal year ending June 30, 2024, consolidated)

    26.7
  • Year Established

    Year Established

    1980
  • Number of Employees

    Number of Employees

    (As of June 30, 2024, consolidated)

    1,484
  • Number of Hires

    Number of Hires

    (Fiscal year ending June 30, 2024, consolidated)

    226
  • Number of Group companies

    Number of Group companies

    (As of January 1, 2025)

    7 domestic companies 2 overseas companies
  • Percentage of engineers

    Percentage of engineers

    (As of June 30, 2024, consolidated)

    84.5
  • Retirement rate

    Retirement rate

    (Fiscal year ending June 30, 2024, consolidated)

    6.4
  • Annual dividend per share

    Annual dividend per share

    (Fiscal year ending June 30, 2024)

    40 yen
  • Percentage of direct transactions with client companies

    Percentage of direct transactions with client companies

    (Fiscal year ending June 30, 2023, System Support non-consolidated)

    67.1

Progress to Date

Revenues
    • 1980
      • Established System Support Inc. (currently System Support Holdings Inc.)

    • 1984
      • Nagoya Office (currently Nagoya Branch, System Support Inc.) opened

      1987
      • Tokyo Office (currently Tokyo Branch, System Support Inc.) opened

    • 2000
      • Honorable mention received for the Ishikawa Venture Award

      • eNet Solutions Co., Ltd. financed and founded

    • 2004
      • Osaka Office (currently Osaka Branch, System Support Inc.) opened

      • Entered an Oracle EBS Technical Partner contract with Oracle Corporation Japan

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    • 2009
      • STS Medic Inc. financed and founded

      2010
      • Acquired shares of T4C Co., Ltd. and made it a subsidiary

    • 2011
      • Entered an SAP Service Partner contract with SAP Japan Co., Ltd.

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    • 2012
      • Acquired shares of ACROSS Solutions, Inc. and made it a subsidiary

    • 2013
      • STS Innovation, Inc. financed and founded in California, USA

      • Entered an APN Consulting Partner contract with Amazon Japan K.K.

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    • 2015
      • Entered a PartnerNow Master Terms with ServiceNow Nederland B.V.

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    • 2016
      • STS Innovation Canada, Inc. financed and founded in Vancouver, Canada

      • Received Microsoft Cloud Platform Silver Competency certification

    • 2018
      • Listed on the Tokyo Stock Exchange Mothers Market

      • Received Microsoft Cloud Platform Gold Competency certification

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    • 2019
      • Listed on the First Section of the Tokyo Stock

    • 2020
      • Entered a Google Cloud & Google for Education Commercial Partner Program Agreement with Google Cloud Japan G.K.

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    • 2021
      • Entered a Subcontractor Agreement with Automation Anywhere, Inc.

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    • 2022
      • Listed market changed to the Tokyo Stock Exchange Prime Market

      • Entered into a partner program agreement with Celonis K.K.

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    • 2023
      • STS DIGITAL, Inc. financed and founded

      2024
      • STS Innovation, Inc. acquired all businesses of MultiNet International, Inc.

      • Acquired all shares of Communication Planning Corporation and made it a  subsidiary

    • 2025
      • Transition from a group management structure with System Support Inc. as the parent company to a new structure with System Support Holdings Inc. serving as the holding company

Unique Features of System Support

An independent systems development company

As an independent IT company not belonging to any other corporate group, we can freely select and use a variety of hardware and software to build the optimal system environment for our customers. We are a one-stop shop for services from consulting, design and development, testing, and operation and maintenance support, and our customers consist of companies in a wide range of industries.

An independent systems development company

A group of engineers with strong cloud computing skills

Focusing on the cloud computing field, where needs are growing as the foundation for the advancement of DX in customer workplaces and society, we support enterprises using cloud computing and data migration.

A group of engineers with strong cloud computing skills

Deploying cutting-edge services in Japan

In 2013, STS Innovation, Inc. was established in Silicon Valley, U.S.A. We are at the forefront of IT, catching up with advanced technologies and services as quickly as possible and linking them to the domestic development of promising businesses.

Deploying cutting-edge services in Japan

Domestic service development of ServiceNow, a cloud-based service for IT service management from the United States

We quickly began training engineers and developing services at a time when ServiceNow had just entered the Japanese market, in recognition of its potential in Japan and its compatibility with our Group’s business.

アメリカ発のITサービスマネジメントクラウドサービス「ServiceNow」の国内サービス展開 沿革

Growth Strategy

Along with the continuation of business based on the company’s policies and management philosophy, the Medium-Term Management Plan Rolling Plan (FY2025/6 to FY2027/6) establishes the medium-term theme of “Growth and Creation of Further Innovation.

Growth Strategy

Medium-Term Management Indicators (Consolidated)

Medium-Term Management Indicators (Consolidated)

Shareholder Returns Policy

Our basic profit distribution policy is to continue to pay progressive dividends to shareholders and increase the level of dividends in accordance with our performance and profit level, while investing in future growth and strengthening our management structure.

Shareholder Returns Policy
Dividend trend